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Sales and Service Rep I (English Only) | Convergys | Tamarac, FL
Sales & Service Rep 1
Payrate - $9.00 plus incentives
Sales exp preferred
Dimension & Scope:
Interface with customers via inbound or outbound calls or the Internet
for the purpose of passively (i.e.order taking) or actively selling
products and services. Responsibilities include processing customer
orders and salesproviding and receiving informationup-selling client
products plus handling miscellaneous customer service and general
information calls via the phone or Internet.
Principal Duties and Responsibilities:
Greet customers in a courteous, friendly, and professional manner using
agreed upon procedures.Listen attentively to customer needs and
concerns; demonstrate empathy.Clarify customer requirements; probe for
and confirm understanding of requirements or problem.Meet customer
requirements through first contact resolution.Confirm customer
understanding of the solution and provide additional customer education
as needed.Prepare complete and accurate work and update customer
file.Communicate effectively with individuals/teams in the program to
ensure high quality and timely expedition of customer
requests.Effectively transfer misdirected customer requests to an
appropriate party.Contribute ideas on ways to resolve problems to better
serve the customer and/or improve productivity.Participate in activities
designed to improve customer satisfaction and business
performance.Determine appropriate response to customers by using a
script or sales flow.Place and/or receive structured customer
inquiries.Provide product information and receive customer
information.Prepare customer correspondence.Respond to common customer
work/service orders, inquiries, and requests.Sell new services and
retain existing services.Maintain basic knowledge of products, pricing,
promotions, procedures, and other important issues through management
communications, meetings, client focus groups, and formal training.
Education & Professional Certifications:
High school diploma or equivalent experience.
Candidate Profile:
Knowledge of basic computer operations.Willingness to rotate shifts, as
needed.Ability to learn.Courteous with strong customer service
orientation.Dependable with proficient attention to detail.Good
listening and responding skills.
Environment, Physical & Other Requirements:
Ability to perform light hand activity work at a
computer/telephone station in an office environment. Position is
primarily sedentary. May stretch or stand at workstation for short
periods at employee's option, as long as such activity does not detract
from the employee's work, or interfere with other employees.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://conver.contacthr.com/19005673
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